Accessible Facilities

We will be offering the following accessible facilities to customers:

– Accessible Parking (in the main car park and accessible campsite)
– A designated accessible campsite, with accessible toilets, and an accessoloo. Showers will be in close proximity.
– PA/Companion passes
– Accessible toilets
– Fridge storage for medications
– Main stage accessible viewing platform
– Reserved seating in the Adventure Cove
– Sensory/Calm space
– Lowered bar counters
– Accessible manager and team on hand to answer any queries

You can find more information and the application form HERE

Customers wishing to make use of the accessible campsite may be accompanied by their immediate group. If we feel the group size is too big to be accomodated in the pitch space then we will communicate this with the booker. We are unable to offer any additional pitches for extra people or other tents/live in vehicles that are in addition to this group.
Please do not apply for a pitch in the accessible campsite until you have purchased your tickets.

The accessible campsite has a limited number of pitches available and we take each application into careful consideration. Therefore pitches will be prioritised for customers with mobility needs and their immediate families. We cannot accomodate temporary access needs, such as broken bones, in the accessible campsite.

The campsite is located in close proximty to the main area. The campsite is not designated as a quiet zone, however the accessible team on hand we work to maintain a calm and respectful campsite.

We will have a limited number of motorhome/caravan powered pitches available to purchase. Where power is required for an essential medical device that requires constant overnight power (such as, a CPAP machine) please include this in your ‘access facilities’ application form.

Phone charging or anything with a rechargeable, portable battery (e.g. nebulisers, insulin devices) is not considered an essential medical device and can be charged at the accessible campsite hub or a powered live-in pitch can be purchased.

There will be a limited number of powered motorhom/caravanpitches. There will also be 13amp power points available at the accessible campsite hub. However these cannot be reserved and are available on a first come first serve basis. The charging points can be used to charge wheelchairs, scooters, portable devices or power packs. Although the accessible campsite hub is manned, any devices charging are left at the customer’s own risk.

There is a hoist in the shower unit however you will need to provide your own sling.

Yes – we offer powered and non-powered live in vehicle pitches in the accessible campsite. Please specify on your ‘access facilities’ application form if you will be bringing a live in vehicle and select the appropriate pitch. Only one live in vehicle per pitch.

Motorhome/caravan tickets are not included with your festival ticket and a supplementary ticket will need to be purchased.

Once your application for the accessible campsite is approved you will be sent a link to purchase your motorhome/caravan pass.

Yes, you will need to apply for an exemption through our accessibility application form which can be found at the following link.

You will find the below facilities in the accessible campsite:

– Accessible toilets
– Wheelchair accessible showers with ramp and grab rails
-Accessible Campsite Car Park
– Accessible Campsite Hub staffed experienced Access Team (opening times tbc)
– Showers in close proximity to the accessible campsite
– Accessoloo: Wheelchair accessible toilet, shower, and changing unit with hoist (slings will not be provided, please bring your own hoist slings). The Accessoloo is staffed by an attendant experienced in operating all the equipment therein.
– Charging for electric wheelchairs and any other portable medical items
– Motorhome/caravan pitches (please note this aren’t included in the weekend ticket and are an additional cost)
– Fridge for storing meds and any specific dietary items (located in the Campsite Office)
– Drinking water point
– Rubbish/recycling disposal point
– Short distance to main arena

Onsite there is a mixture of hard standing and grass walkways. However the festival is set in parkland and wheelchair users will need to navigate around site on uneven grass/ground at times. Assistance may be needed for some parts and in the event of wet weather it may become harder to get around the site, especially in a non-electric wheelchair.

We have medical fridges located in the accessible campsite and the medical area in the main arena. You can present yourself to the accessible team or the medical team and they will be able to log and store medication for you. You will not need to make an application to do this.

No. We don’t offer any fast track queues for activities. We understand that at times there may be queues and our activties tend to be quieter at the beginning and end of the day, so we recommend making the most of these times.

The majority of our activities are access friendly and our providers will make adaptions. Please let the activtiy know on arrival. Some activities will have dedicated access slots for specialist help or ‘quiet hours’, this will be confirmed closer to the festival.

No, the VIP area is a ticketing upgrade and the PA pass does not gain access to this area. If you and your PA/Carer would like to access the VIP area then you will both need to purchase VIP upgrade tickets.

We are working to provide a sensory/calm space again for 2025. The location for this will be confirmed closer to the festival.

Due to the limited capacity on the accessible viewing platform, the AVP is on a first come first serve basis and only the access customer + 1 can access the platform. Our access team will be at the platform and be on had to help.

Yes. You still need to have a car parking ticket for the accessible car parks.
If staying in the accessible campsite, parking passes for this car park are not available to buy online. A link will be sent to customers approved for an accesible campsite pitch.

If staying in other campsites and require an accessible parking space, you will need to buy a car parking ticket. When you arrive onsite please show your blue badge and ask to be directed to an accessible space.

Applications for accessible facilities will open from December 2024.

You can find out more information and apply through the link HERE.

The online accessible facilities application form can be used to apply for the below:

– Accessible campsite pitch

– Viewing platform wristband

– Bringing an assistance dog to the festival

You do not need to apply to use the accessible toilets, medical fridges, sensory spaces or accessible parking in the general car park If you need to apply for a PA/Companion pass then please follow this link HERE.