Join us on 8th - 11th August 2024
Holkham Hall, Norfolk

The UK’s Ultimate Family Adventure with Bear Grylls Book Now

Norfolk Carer Ticket Application

Apply for a Gone Wild Festival Norfolk carer ticket

Looking for Devon? Click here

Personal Assistants / Carers for ticket holders with disabilities will be provided with free access to the event upon meeting the following criteria (subject to capacity).

  • Receives middle or higher rate Disability Living Allowance for care and/or mobility
  • Receives Personal Independence Payment (PIP)
  • Is registered D/deaf or blind.
  • Holds an “Access Card” – also known as a CredAbility Card or Nimbus Card
  • Receives Armed Forces Independence Payment or War Disablement Pension
  • Where none of the above apply, a valid medical professional’s letter will be considered.

The person being cared for should hold a valid full price paid ticket (excluding “kids go free”) and this must be done in advance of the carer ticket being issued. Once you apply the GWF team will assess the application and then process the carer ticket within 7 days.

We reserve the right to refuse any application and will provide a written explanation as to why an application is refused.

Accessibility

Accessibility at Gone Wild is a key focus and we will try and accommodate any accessible needs. This is a temporary event with temporary infrastructure set in a large ancient parkland - that is important to consider when deciding if this event is suitable for you. The terrain is tricky and sometimes uneven and its a big site so you will cover some miles over the weekend. Please contact us if you have any questions prior to your booking as options are limited once you have booked due to tickets being non refundable.

Do you cater for food allergies at Gone Wild Festival?

Yes. You are allowed to bring in your own food so that you can safely monitor any food allergies. In addition some of the food vendors will also be food allergy aware and have their own policies in place.

Is there a medical facility on site?

There are two dedicated medical points across the festival. One is by the information tent which is in between the campsite and the main arena and there is a medical team based in the main arena too. You can pinpoint these on the festival map here: https://norfolk.gonewildfestival.com/map/  The medical staff are all fully first aid trained, qualified and have plenty of experience at working festivals. 

How do I book a space in the accessible campsite?

You can apply for the Accessible Campsite via this link: Access Application Form In order to be approved for a pitch you will need to supply one document from the below: – Receives middle or higher rate Disability Living Allowance for care and/or mobility
– Receives Personal Independence Payment (PIP)
– Is registered D/deaf or blind.
– Holds an “Access Card”
– also known as a CredAbility Card or Nimbus Card
– Receives Armed Forces Independence Payment or War Disablement Pension
– Where none of the above apply, a valid medical professional’s letter will be considered.
Alongside the evidence you will also need to provide a supporting statement as to why you require a pitch in accessible camping. The application will then be reviewed and confirmation sent via email.

Can I bring my live in vehicle/motorhome into the accessible campsite?

Yes – we offer powered and non-powered live in vehicle pitches in the accessible campsite. Please specify on your ‘access facilities’ application form if you will be bringing a live in vehicle and select the appropriate pitch. Only one live in vehicle per pitch.

If you require a powered pitch then these are charged at £168. Once the accessible campsite request is confirmed you will be sent a link to book your powered pitch.

 

 

Are there fridges to store medicine in?

Yes – we have fridge space located in accessible camping and the medical area. You can present yourself to the accessible team or the medical team and they will be able to log and store medication for you. You will not need to make an application to do this.

Is there a hoist in the shower unit?

There is a hoist in the shower unit however you will need to bring your own sling.

Is there power available in accessible camping?

There will be a limited number of powered pitches. There will also be 13amp power points available at the accessible campsite hub. However these cannot be reserved and are available on a first come first serve basis. Please include any requests for power in the ‘access facilities’ application form.

Will I have access to chargers in the accessible campsite if I don’t have a powered pitch?

Yes, there will be 13amp sockets at the accessible hub which can be used for charging medical devices. These are first come first served and can’t be reserved.

How do I apply for a Carer’s Ticket if I have a Payment Plan?

Customers who wish to purchase tickets via a payment plan and also apply for carer tickets can still apply via the ‘carer ticket’ form. However, you should only apply for this once your payment plan has finished. Please do not purchase the ticket you wish to be a carer ticket through the payment plan as we will not be able to refund this. The application will be approved in the same way. Once the payment plan has finished and these tickets have been issued then the carer ticket will then be issued.

What is your accessible Camping Policy?

Customers wishing to make use of the accessible campsite may be accompanied by their immediate group. If we feel the group size is too big to be accommodated in the pitch space then we will communicate this with the booker. We are unable to offer any additional pitches for extra people or other tents/live in vehicles that are in addition to this group.
Please do not apply for a pitch in the accessible campsite until you have purchased your tickets.

The accessible campsite has a limited number of pitches available and we take each application into careful consideration. Therefore pitches will be prioritised for customers with mobility needs and their immediate families.

The campsite is located in a position near the main stage and arena so it is not classed as a quiet zone. If you need quieter areas to camp then our general admission camping area may be better suited.

We will have a limited number of powered pitches available, these will be allocated on a first come first serve basis. We will endeavour to accommodate requests where reasonable, please include any further information in your ‘access facilities’ application form.

Do blue badge holders get free parking?/Do I need to purchase a car parking ticket for the accessible car parks?

Accessible parking is not free of charge and you will still need to purchase a car parking ticket. To apply for the accessible car park please complete the ‘access facilities’ form.

More information

How do I book a carer’s ticket?

You can book a carer’s ticket online via the ‘carer ticket’ application form. Please find this at Carer Ticket Application Form Please do not purchase your carer ticket if you are on a payment plan as we will not be able to refund you for this. You can apply for this once your payment plan is complete.

What happens if I have a payment plan and apply for a Carers ticket?

Customers who wish to purchase tickets via a payment plan and also apply for carer tickets can still apply via the ‘carer ticket’ form. However, you should only apply for this once your payment plan has finished. Please do not purchase the ticket you wish to be a carer ticket through the payment plan as we will not be able to refund this. The application will be approved in the same way. Once the payment plan has finished and these tickets have been issued then the carer ticket will then be issued.

Will there be any queue jump system for those who have a disability that make queuing challenging?

We don’t offer any fast track queues for activities due to the variety of activities in place and no way to operationally make this fair. We understand that at times there may be queues at activities, and we recommend if you’re up and into the festival early you should be able to miss the worst of them. We are looking for ways to work with our activity providers to make to make the offering accessible where possible and will confirm ahead of the festival any activities offering dedicated slots or options for access customers.

Will there be an accessible viewing platform for the mainstage?

Yes – we will have a dedicated accessible viewing platform in front of the main stage. Due to the limited capacity on the platform, the AVP will be on a first come first served basis and we will only admit the accessible customer plus one additional person. This will be managed by our volunteers and security.

Is the site wheelchair accessible?

Onsite there is a mixture of hard standing and grass walkways. The festival is set in parkland so wheelchair users will need to navigate around site on uneven grass/ground. Assistance may be needed for some parts and in the event of wet weather it may become harder to get around the site, especially in a non-electric wheelchair.

What facilities are available to customers with access needs?

We will be offering the following additional facilities to customers:

– Accessible Parking area, located nearer the festival campsite entrance
– A designated accessible campsite, with accessible toilets, and a accessoloo. Showers will be in close proximity.
– Accessible toilets in the main arena
– Fridge storage for medications
– Dedicated viewing platform by the main stage
– Acessible manager and team on hand to answer any queries

Do you operate a Personal Assistant (PA)/ Carer ticket scheme?

Accessible customers who require support through a PA or carer, can apply for a free PA/Carer ticket alongside their full price ticket. Please note this is subject to availability.
The accessible customer will need to meet one of the following criteria and supply evidence to support this:

– Receives middle or higher rate Disability Living Allowance for care and/or mobility
– Receives Personal Independence Payment (PIP)
– Is registered D/deaf or blind.
– Holds an “Access Card” – also known as a CredAbility Card or Nimbus Card
– Receives Armed Forces Independence Payment or War Disablement Pension
– Where none of the above apply, a valid medical professional’s letter will be considered.

Requests for PA/carer tickets should be made on our website via the ‘carer ticket’ form. The application will then be reviewed and once approved a PA/carers ticket will be issued.

Book 2024 Now
0
    0
    Your Ultimate Family Adventure
    Your cart is empty